Returns Policy
Returns are handled fairly, with attention to product condition, compatibility and the reason for return.
Incorrect Or Damaged Items
Contact ZORIGEN promptly if an item is damaged, incorrect or materially different from the confirmed order.
Compatibility Checks
Where compatibility matters, ZORIGEN may ask for device details before accepting or fulfilling an order.
Return Condition
Items should be returned with included accessories and packaging where applicable, and must not be damaged through misuse.
Final return handling is confirmed per order and product type. Consumables, opened accessories and service-specific hardware may have different return requirements.