Contact Us

Contact Zorigen

Mon - Fri 09:00 - 17:00

Head Office

General: admin@zorigen.com
Support: support@zorigen.com
Location: Rustenburg, South Africa

Email us

Support Desk

General: admin@zorigen.com
Support: support@zorigen.com
Location: Rustenburg, South Africa

Email us

Get in Touch

    Frequently Asked Questions

    How do I get support before ordering?

    Email support@zorigen.com with the product, device model or setup you are trying to support. We will help confirm the right fit where possible.

    Do you deliver across South Africa?

    Yes. Zorigen Store supports nationwide courier delivery across South Africa after stock and payment are confirmed.

    Can I check product compatibility?

    Yes. For cables, chargers, adapters, storage, power stations and devices, contact us before checkout if you are unsure.

    Are online card payments ready?

    Paystack is available in test mode while the store is being prepared. Final live payment availability will be confirmed before launch.

    Can I collect from Rustenburg?

    Local pickup may be arranged for selected orders. Please contact Zorigen first so availability and timing can be confirmed.

    How do returns work?

    Returns are handled according to product type, condition and order details. Keep packaging and accessories where applicable.

    Do EcoFlow and backup products include warranty?

    Warranty terms depend on the product and supplier. Zorigen will confirm available warranty information on qualifying backup power products.

    Who do I contact after ordering?

    Use support@zorigen.com for order support and admin@zorigen.com for general account or store enquiries.